{"id":5778,"date":"2019-08-07T01:02:14","date_gmt":"2019-08-07T01:02:14","guid":{"rendered":"https:\/\/digi-entrepreneur.com\/?post_type=startup&p=5778"},"modified":"2019-08-07T01:02:14","modified_gmt":"2019-08-07T01:02:14","slug":"ongair","status":"publish","type":"startup","link":"https:\/\/startup-agenda.com\/annuaire\/startup\/ongair\/","title":{"rendered":"Ongair"},"content":{"rendered":"
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Ongair<\/strong> permet aux entreprises du monde entier de communiquer directement avec leurs clients via les diffe\u0301rentes applications de messagerie instantane\u0301e.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Utiliser l\u2019intelligence artificielle pour bouleverser les codes du service client traditionnel: c\u2019est le pari que font Charles Gichuki et Trevor Kimenye en lanc\u0327ant Ongair en 2015.<\/p>\n<\/div>\n<\/div>\n

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PRINCIPE ET GENE\u0300SE DE L’OFFRE<\/p>\n

Charles Gichuki et Trevor Kimenye, serial entrepreneurs spe\u0301cialistes du marketing digital de marque, de\u0301sirent trouver une solution aux lacunes inhe\u0301rentes aux services clients des entreprises. Les clients s\u2019en plaignent souvent et ces services permettent difficilement l\u2019acquisition de nouveaux clients. En 2015, ils lancent donc Ongair, un outil fonde\u0301 sur une intelligence artificielle et inte\u0301grable aux diffe\u0301rentes applications de communication utilise\u0301es par les clients : SMS, WhatsApp et biento\u0302t WeChat et Facebook. L\u2019offre est efficace car elle permet de maintenir un contact naturel avec le client et de s\u2019assurer de sa compre\u0301hension et sa satisfaction. En quelques anne\u0301es d\u2019activite\u0301, Ongair comptait 500 entreprises clientes dans 45 pays diffe\u0301rents. Elle a re\u0301alise\u0301 une leve\u0301e de fonds de 125 000 dollars aupre\u0300s de Nest et espe\u0300re se\u0301curiser une nouvelle leve\u0301e de fonds de 1,5 millions accroi\u0302tre son activite\u0301.<\/p>\n<\/div>\n

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PARCOURS CLIENT FONCTIONNEMENT<\/p>\n

Ongair est un outil directement inte\u0301grable au syste\u0300me de communication des entreprises et de leurs clients. Ils peuvent souscrire a\u0300 diffe\u0301rents abonnements : 50-100-200 dollars. Ils de\u0301cident de la campagne de communication qu\u2019ils de\u0301sirent lancer et l\u2019intelligence artificielle se charge du reste. Les informations re\u0301cupe\u0301re\u0301es sont ensuite transmises a\u0300 l\u2019entreprise, qui peut ainsi ame\u0301liorer son offre et sa strate\u0301gie.<\/p>\n<\/div>\n

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EN QUOI EST-CE UNE INNOVATION<\/p>\n

Ongair met l\u2019intelligence artificielle, les nouvelles technologies d\u2019information et de communication et l\u2019analyse de donne\u0301es au service d\u2019une transformation de service cliente\u0300le des entreprises. La solution Ongair permet d\u2019obtenir deux re\u0301sultats significatifs : des e\u0301conomies de cou\u0302ts – puisqu\u2019il n\u2019est plus ne\u0301cessaire pour les entreprises de mobiliser des ressources humaines pour assurer la relation client – et des gains d\u2019efficacite\u0301 importants gra\u0302ce a\u0300 la flexibilite\u0301 de son intelligence artificielle. Les clients sont davantage satisfaits et l\u2019entreprise alimente sa strate\u0301gie des informations re\u0301colte\u0301es et analyse\u0301es par Ongair<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Ongair permet aux entreprises du monde entier de communiquer directement avec leurs clients via les diffe\u0301rentes applications de messagerie instantane\u0301e. Utiliser l\u2019intelligence artificielle pour bouleverser les codes du service client […]<\/p>\n","protected":false},"author":1,"featured_media":5779,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false},"startup_category":[],"class_list":["post-5778","startup","type-startup","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/startup\/5778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/startup"}],"about":[{"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/types\/startup"}],"author":[{"embeddable":true,"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/comments?post=5778"}],"version-history":[{"count":0,"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/startup\/5778\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/media\/5779"}],"wp:attachment":[{"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/media?parent=5778"}],"wp:term":[{"taxonomy":"startup_category","embeddable":true,"href":"https:\/\/startup-agenda.com\/annuaire\/wp-json\/wp\/v2\/startup_category?post=5778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}